Your questions,

Your questions, answered with 

answered with 

care

Everything you need to know about our products, kits and your journey of self-reconnection - clear, gentle and supportive.

Products and materials

What makes Lusté Official products different?

Lusté products are thoughtfully designed to empower women on their journey of self-love, wellness and reconnection. Every item is carefully curated to honour both sensuality and well-being, combining elegance, functionality and body-safe materials. Minimalist yet timeless, each product is not just a tool- it’s an invitation to pause, explore and embrace your body with confidence and care.

 

At Lusté Official we've chosen to remove unnecessary packaging because conscious pleasure matters. Instead of excess boxes and fillers, everything you recieve has purpose and longevity - from the luxuriously soft storage bag to the cleaning cloth - items you'll actually use, not throw away. This approach reduces waste, lowers our environment footprint and aligns with our belief that luxury doesn't need to be wasteful. Thoughtful, intentional and kinder to the planet - because feeling good shouldn't come at Earths expense.

Are Lusté products body-safe?

At Lusté Official, your pleasure and wellbeing comes first. Every toy in our collection is crafted from body-safe materials - free from latex and harmful toxins to ensure what touches your skin is as smooth and safe as it is satisfying.

How do I clean and care for my product?

Your Lusté products are designed for longevity, safety and pleasure - and with the right care, they'll stay as beautiful and reliable as the day you got them. 

 

After each use: Gently wash with warm water and Lusté Officials Renew Toy cleaner, rinse thoroughly and pat dry with your clean lint free cloth thats also provided in the Lusté storage bag.

Once completely dry, store your toy back in the bag provided in a clean, dry place away from direct sunlight and extreme temperature.

 

Use the Lusté bag and cloth for added protection.

 

Extra care tips: Only use water-based lubricants with silicone toys to protect their smooth silky surface

Regular care not only maintains hygeine but also preserves your toys texture, colour and performance.

Are your products discreet in design and packaging?

Your pleasure is personal - and we respect that.

 

Every Lusté Official product arrives in elegant, unbranded packaging, ensuring privacy from the moment of purchase to the moment it reaches your hands.

Orders and shipping

How long does shipping take?

We know you cant wait to indulge- so we make every effort to ensure your Lusté Official order arrives quickly, safely and discreetly.

 

All orders are packed within 1-2 business days in plain, unmarked packaging.

 

- Standard delivery: 3-7 business days

- Express Shipping: 1-3 business days.

Do you offer international shipping?

Please note, we currently ONLY ship within Australia, but were working on expanding internationally.

Will my order be packaged discreetly?

Lusté Official products are thoughtfully designed to empower women on their journey of self-love, wellness and reconnection. Every item is carefully curated to honour both sensuality and well-being, combining elegance, functionality and body-safe materials. Minimalist yet timeless, each product is not just a tool - it’s an invitation to pause, explore and embrace your body with confidence and care.

Can I track my order?

You'll receive the tracking number as soon as your order is dispatched, so you can follow its journey every step of the way.

At Lusté Official we value both speed and discretion - because your self-love rituals deserves to arrive on time, and in style.

Why should I choose a Lusté Official Ritual Box?

Lusté Official products are thoughtfully designed to empower women on their journey of self-love, wellness and reconnection. Every item is carefully curated to honour both sensuality and well-being, combining elegance, functionality and body-safe materials. Minimalist yet timeless, each product is not just a tool - it’s an invitation to pause, explore and embrace your body with confidence and care.

Usage and guidance

I’m new to pleasure products, where should I start?

Welcome to world of self-discovery.

At Lusté Official, we recommend starting simple - with a beginner friendly vibrator like Whisper or Reclaim, alternatively The Awaken Box is designed to help you explore at your own pace. Focus on curiosity, comfort and what feels good for you. Pleasure isnt about performace - its about connection, confidence and self-love. 

Do you offer guides or resources on how to use Lusté tools?

Yes - absolutley. At Lusté, we believe that knowledge is part of empowerment. 

Each product includes simple care and usage  instructions.

Can I take a quiz to find the right product for me?

Watch this space- No quiz yet, but please feel free to email us at anytime to ask all the questions you may have. We promise your privacy is paramount.

Returns and Exchanges

What is your return policy?

You want to feel confident and comfortable with your purchase - and your satisfaction matters.

- Because of hygiene and safety reasons, only unopened items are eligible for a return if you change your mind.

- If an item arrives faulty, damaged or incorrect, please contact us within 7 days of delivery - we'll arrange a replacement or store credit and cover shipping.

- We do not accept returns for change of mind.

- Sale items, customised items and items that have been used are NOT eligible for returns.

- Refunds will be processed after we inspect *Please note; a store credit is given only - no return of money to bank accounts will be made.

Can I exchange a product if it’s unused?

We do not accept returns for change of mind.

What should I do if I receive a defective item?

If an item arrives faulty, damaged or incorrect, please contact us within 7 days of delivery - we'll arrange a replacement or store credit and cover shipping.

Need more 

help?

We’re here to support you every step of your journey. Whether you have questions about our products, want guidance on your first kit, or simply wish to connect, our team is ready to assist with care and understanding.

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